Refund Policy

Last Updated: 14 Sept 2025

1. Overview

At Serwex, we strive to provide high-quality services to our customers. However, we understand that sometimes situations may require cancellations or refunds. This Refund & Cancellation Policy explains when and how refunds or cancellations are applicable.

2. Service Bookings

  • Once a booking is confirmed through the Serwex platform, a service professional is allocated to the customer.
  • Customers are encouraged to review all service details carefully before confirming the booking.

3. Cancellation by Customer

  • Free Cancellation: Customers may cancel a booking within 15 minutes of confirmation without any charge.
  • Before Service Start: Cancellations made at least 2 hours before the scheduled service time are eligible for a full refund.
  • Late Cancellations: If cancellation is made less than 2 hours before the scheduled service, a cancellation fee of up to 50% of the service value may be charged.
  • No Show: If the customer is unavailable or unresponsive at the time of service, it will be treated as a completed service and no refund will be issued.

4. Cancellation by Serwex / Service Partner

  • If Serwex or the assigned service professional cancels a confirmed booking, the customer will receive a full refund.
  • Customers may also choose to reschedule the service at no extra cost.

5. Refunds

  • Refunds (if applicable) will be processed within 5–7 business days to the original mode of payment.
  • In some cases, refund timelines may depend on the bank/payment gateway.

6. Non-Refundable Services

  • Consumables, parts, or materials purchased for a specific service are non-refundable once opened or used.
  • Completed services are not eligible for refunds unless a valid service quality issue is raised.

7. Service Quality Issues

  • If you face any issues with service quality, you must report them to Serwex within 24 hours of service completion.
  • After review, Serwex may offer a partial refund, free rework, or service credit, depending on the situation.

8. Contact Us

If you have any questions about this policy, please contact us:

This Refund & Cancellation Policy is subject to change at any time. Updates will be posted on this page with a revised date.