Serwex Partner Privacy Policy

Serwex Partner Privacy Policy

Last Updated: 20 August 2026

1. Introduction

Welcome to Serwex Partner. We value the trust you place in us as a service provider, vendor, or technician on our platform. This Privacy Policy explains how Serwex Partner collects, uses, stores, and protects your personal and professional information when you use our mobile application (Serwex Partner) and partner portal.

By registering as a partner or using the Serwex Partner app, you consent to the practices described in this policy.

2. Information We Collect

To connect you with customer service requests, manage your account, verify your identity, and process payouts, we collect the following categories of information:

A. Personal & Identity Information

  • Contact Details: Full name, mobile phone number, email address, emergency contact, and permanent/current address.
  • Government Verification Documents: Aadhaar card, PAN card, Voter ID, Driving License, Passport, or other official identity and address proofs required for background verification and legal compliance.
  • Profile Data: Profile picture, gender, language preferences, and professional experience.

B. Professional & Service Details

  • Service categories offered (e.g., electrical work, plumbing, cleaning, appliance repair).
  • Work availability hours, coverage areas, service history, completed bookings, ratings, and customer reviews.

C. Financial & Payout Information

  • Bank account details (Account number, IFSC code, bank name, cancelled cheque image).
  • UPI ID, PAN details for tax compliance (TDS deduction where applicable), payment histories, and platform commission records.

D. Precise Location Data (Foreground & Background)

  • Background & Foreground Location Access: The Serwex Partner app collects precise device location data even when the app is running in the background or closed.
  • Why We Need Location Data:
    • To match you with customer service bookings in your immediate geographical vicinity.
    • To enable live tracking for customers so they can view your estimated time of arrival (ETA) while you are en route to a booking.
    • To verify job check-ins and check-outs at customer service locations.
    • To calculate accurate travel distance and optimize job routing.

E. Device & System Data

  • IP address, device hardware model, operating system version, app version, unique device identifiers, and push notification tokens.

3. How We Use Your Information

We use the collected information for the following business purposes:

  • Service Matching & Dispatch: Connecting your profile with nearby customers requesting services.
  • Identity & Background Verification: Conducting KYC, identity validation, and background safety checks before account activation.
  • Live Tracking & Status Updates: Sharing real-time location and job status with customers during active service assignments.
  • Payment Processing: Calculating earnings, deducting platform commission, and transferring weekly/daily payouts directly to your bank account.
  • Communication & Support: Sending job alerts, system updates, safety advisories, and responding to your support tickets.
  • Platform Integrity & Fraud Prevention: Monitoring for fraudulent activities, unauthorized account access, or policy violations.
  • Legal Compliance: Complying with tax reporting, government audits, and legal mandates.

4. Sharing & Disclosure of Information

We do not sell your personal information. We share your information only in the following scenarios:

  • With Customers: Once you accept a booking, the customer will see your name, profile photo, contact number, customer ratings, and real-time location while you are traveling to the job site.
  • With Payment Partners: Banking and payment gateway partners receive your bank account details solely to process direct deposit payouts.
  • With Verification Vendors: Background check and identity verification service providers process your government IDs securely.
  • With Legal Authorities: We may disclose information if required by law, subpoena, court order, or governmental regulation to protect the rights, safety, and security of our users and the public.

5. Data Security

We implement robust technical, physical, and administrative security measures to protect your data against unauthorized access, loss, or misuse:

  • Encryption: Sensitive data (such as bank details and government ID numbers) is encrypted during transmission and storage using industry-standard protocols.
  • Access Control: Internal access to partner personal data is restricted strictly to authorized employees and systems on a need-to-know basis.

6. Data Retention & Account Deletion

  • We retain your personal data for as long as your Serwex Partner account remains active or as needed to provide you with services.
  • If you wish to deactivate or permanently delete your partner account, you can submit a deletion request via the app settings or by emailing support@thelifetrackr.com or serwex.in@gmail.com.
  • Note that certain transaction and tax records may be retained for statutory periods as mandated by applicable laws.

7. Your Rights & Choices

  • Access & Correction: You can view and update your personal details and bank info directly in the Serwex Partner app.
  • Location Permissions: You can disable location permissions in your device settings; however, disabling background location will prevent you from receiving new service requests or accepting bookings.
  • Push Notifications: You can manage notification preferences for job alerts and marketing updates in the app settings.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or platform features. We will notify you of significant updates through push notifications, in-app alerts, or email.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or data protection in Serwex Partner, please contact us: